Your Privacy Matters to Us
Small Group Tours of Scotland is committed to protecting your privacy and ensuring the security of your personal information.
Personal Information
When you book a tour or create an account, we collect:
- Full name and contact details (email, phone number)
- Billing and payment information (processed securely via Stripe)
- Dietary requirements and accessibility needs
- Emergency contact information
- Travel preferences and special requests
Automatically Collected Information
- Website usage data via Google Analytics
- IP address and browser information
- Pages visited and interaction patterns
- Session data for improved user experience
Tour Services
Processing bookings, managing itineraries, and providing personalized tour experiences.
Communications
Sending booking confirmations, tour updates, and travel information via SendGrid.
Account Management
Managing user accounts, authentication, and personalized experiences.
Website Improvement
Analyzing usage patterns to enhance our website and services.
We only share your information with trusted partners who help us provide our services:
Payment Processing
Stripe securely processes all payments. We never store your full payment details.
Email Services
SendGrid helps us deliver important tour communications and updates.
Analytics
Google Analytics helps us understand website usage (anonymized data).
We use cookies to improve your experience on our website. Here's what cookies we use:
Essential Cookies
Required for basic website functionality:
- User authentication and session management
- Shopping cart and booking process
- Security and fraud prevention
Analytics Cookies
Help us understand how visitors use our website:
- Google Analytics (anonymized data)
- Page performance monitoring
- User journey tracking for improvements
Functional Cookies
Enhance your browsing experience:
- Language and region preferences
- Chat functionality and support
- Personalized content recommendations
Managing Cookies: You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.
Access Your Data
Request a copy of the personal data we hold about you.
Correct Your Data
Update inaccurate or incomplete information.
Delete Your Data
Request deletion of your personal information.
Data Portability
Receive your data in a structured, machine-readable format.
Withdraw Consent
Opt-out of marketing communications at any time.
Lodge a Complaint
Contact the ICO if you have concerns about data handling.
We implement industry-standard security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure database storage with regular backups
- PCI DSS compliant payment processing via Stripe
- Regular security audits and updates
- Limited access to personal data on a need-to-know basis
If you have any questions about this privacy policy or want to exercise your rights, please contact us:
Data Protection Officer
Email: privacy@smallgrouptoursofscotland.com
Postal Address
Small Group Tours of Scotland
Privacy Department
Edinburgh, Scotland
United Kingdom
Response Time: We aim to respond to all privacy requests within 30 days as required by GDPR regulations.
Updates to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last Modified" date. For significant changes, we will notify you via email.